Frequently Asked Questions
Common questions about ordering, shipping, and our products.
Do you offer local pickup?
Yes! Free local pickup is available from 26 Meta St, Caringbah NSW 2229 during business hours (Mon-Fri 9AM-5PM).
What shipping options are available?
We ship Australia-wide via Australia Post. Standard and Express Post options are available at checkout. Orders over $199 qualify for free standard shipping.
Are all products genuine Australian stock?
Yes, all products are sourced through authorised Australian distributors and come with full manufacturer warranty.
Can I get technical advice before purchasing?
Absolutely. We're trade-qualified professionals and happy to help with product selection and compatibility questions. Email us at [email protected] or call +61 2 5662 2230.
What is your returns policy?
We accept returns within 30 days of purchase for unopened products in original packaging. Faulty products are covered under manufacturer warranty. See our Returns page for details.
Do you do installations?
We are a retail store and don't offer installation services directly. However, we can recommend qualified installers in the Sutherland Shire area.