Frequently Asked Questions
Common questions about ordering, shipping, and our products.
Do you offer local pickup?
Free pickup from 26 Meta St, Caringbah NSW 2229 is by arrangement. Wait for confirmation that your order is ready and a collection time before travelling. Supplier stock is not necessarily held at our pickup location.
What shipping options are available?
Australia-wide standard shipping is $14.95. Free standard shipping on orders of $199.00 or more. Allow approximately 3–7 business days after dispatch, depending on your location. Stock may be held by our Australian suppliers. Dispatch timing is confirmed with your order. If you need an item by a particular date, contact us before ordering. Express delivery is not currently offered at checkout.
Are all products genuine Australian stock?
Yes, all products are sourced through authorised Australian distributors and come with full manufacturer warranty.
Can I get technical advice before purchasing?
Absolutely. We're trade-qualified professionals and happy to help with product selection and compatibility questions. Email us at [email protected] or call +61 2 5662 2230.
What is your returns policy?
We accept returns within 30 days of purchase for unopened products in original packaging. Faulty products are covered under manufacturer warranty. See our Returns page for details.
Do you do installations?
We are a retail store and don't offer installation services directly. However, we can recommend qualified installers in your area.