Privacy Policy

Who We Are

Shire Technology (26 Meta St, Caringbah NSW 2229) operates the website shiretechnology.com.au. In this policy, "we", "us", and "our" refer to Shire Technology.

Information We Collect

We collect the following personal information when you use our website:

• Account information — name, email address, phone number, and password when you create an account.
• Order information — shipping and billing addresses, order history, and payment details (processed securely by Stripe — we do not store card numbers).
• Newsletter — email address if you subscribe to our mailing list.
• Contact forms — name, email, phone, and message content when you submit an enquiry.
• Usage data — pages visited, browser type, IP address, and referring site (via server logs).

How We Use Your Information

• To process and fulfil your orders.
• To communicate order status, shipping updates, and respond to enquiries.
• To send marketing emails if you have opted in (you can unsubscribe at any time).
• To improve our website, products, and services.
• To comply with legal obligations.

How We Protect Your Information

All data is transmitted over HTTPS encryption. Payment processing is handled by Stripe, a PCI-DSS Level 1 certified payment processor. We do not store credit card numbers on our servers. Account passwords are hashed using industry-standard algorithms.

Sharing Your Information

We do not sell your personal information. We share data only with:

• Payment processors — Stripe, to process transactions.
• Shipping providers — Australia Post, to deliver your orders.
• Email services — to send order confirmations and marketing (if opted in).

Cookies

We use essential cookies to keep you logged in and maintain your shopping cart. We do not use third-party tracking or advertising cookies.

Your Rights

Under the Australian Privacy Act 1988, you have the right to access, correct, or delete your personal information. To make a request, email us at [email protected].

Data Retention

We retain order records for 7 years for tax and legal compliance. Account information is retained until you request deletion. Newsletter subscriptions can be cancelled at any time.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this privacy policy, please contact us or email [email protected].